Shipping Policy:

 

The availability of the products and services offered is given on the web site by way of indication only. The website dandoybiscuits.com lists all of the products that are generally available for shipping orders unless otherwise indicated. Final validation of availability can only be given through an order confirmation by Dandoy Biscuits. Every order is confirmed by e-mail, on or before the date of delivery.

 

Once an order is confirmed, cancellations or changes will not be accepted. Once a shipment has been sent out, no returns, refunds, or exchanges can be accepted. In no event can a change be made once the shipment has been accepted by the shipper. Orders require a minimum of 24 hours for order processing, preparation and handling. These times may be longer during busy holiday seasons like Thanksgiving, Christmas, Valentine's Day, Easter.

 

All shipping shall be settled by credit card; Mastercard, Visa, American Express, or Discover Card. Dandoy Biscuits reserves the right to suspend any order management or shipping in the event that authorization for payment via credit card is refused, if required data is not provided, or in the event of non-payment. More particularly, Dandoy Biscuits reserves the right to refuse to ship goods or honor any orders placed by purchasers who have not settled previous orders, either in part or in full or with whom the company is engaged in an ongoing dispute.

 

By making a purchase on-line from the dandoybiscuits.com website or forwarded via e-mail by any of Dandoy Biscuit's designed representatives, you understand and agree that dandoybiscuits.com will collect the following personal information to process your order:

-Billing Information: your name, street address, city, state, zip code, phone number, e-mail address, credit card number, expiration date, 3- or 4-digit code

-Shipping Information: recipient name, street address, city, state, zip code, phone number, e-mail address. The customer has to make sure that the provided information is correct. Dandoy Biscuits is not responsible for errors in information that is provided to us. Any and all costs resulting from such errors will be charged to the customer.

 

A minimum order of $25 per destination is required. Shipments can be received on Tuesday - Friday by overnight carrier within the continental United States.  Shipments however can only be packaged and sent out Monday – Thursday.  Packages will not be delivered to PO boxes. In New York City, courier is available Monday-Friday. We do not ship or deliver over the weekends or on Holidays. Depending on the date requested, there is the option of ground delivery, 2-day service, or overnight.

 

Ground Delivery

All orders placed will be processed no later then the following Monday or Tuesday with an anticipated delivered of 4 – 5 business days from the date of shipment is sent. For example:

• Orders placed on Monday can ship Tuesday to be tentatively delivered by Friday.
• Orders placed on Thursday can ship Monday to be tentatively delivered either Thursday or Friday.

2nd Day Delivery

All orders placed will be delivered 2 business days from the date of processing.  Orders are only shipped out on a Monday, Tuesday or Wednesday. For example,

• Orders placed on Monday can ship Tuesday to be delivered Thursday.
• Orders placed on Thursday can ship the following Monday to be delivered Wednesday.

Overnight Delivery

All orders placed will be processed no later then the following business day, expect for Fridays, and delivered the next business day after that. Orders are only processed Monday – Thursday. For example,

• Orders placed on Monday can ship Tuesday to be delivered Wednesday.
• Orders placed on Thursday can ship Monday to be delivered on Tuesday.

Dandoy Biscuits is not responsible for delays caused by events beyond our control, including strikes, natural disasters, weather emergencies or any delays caused by our overnight delivery carriers. Credits or Refunds will not be offered due to delay caused by our overnight delivery carrier.
 

When ordering product from us, it is agreed between the parties that Dandoy Biscuits products are for personal use only (by you or other individuals that you are ordering for) and that it will not be resold by you or anybody else without authorization by Dandoy Biscuits.

 

Shipping & Handling Rates:

All States within the Continental US: (Per Destination)

Purchase Amount	Ground Shipping	Two Day Air   (includes Fuel Sur-Charge by carrier)	Overnight Air (includes Fuel  Sur-Charge by carrier)
$25.01 to $50.00	$ 10.00	$ 18.00	$ 33.00
$50.01 to $100.00	$ 17.00	$ 24.00	$ 42.00
$101.01 to $150	$ 22.00	$ 37.00	$ 55.00
$150.01 to $200	$ 30.00	$ 45.00	$ 63.00
$200.01	Please call for Shipping Charges

 

For Orders shipping to Alaska, Hawaii or Canada, please contact 212-755-5150 for details on shipping charges.

Again, there is no guarantee of product availability or specific delivery date until you receive an order confirmation as such.